Automation Productivity Dashboard

App Hub runs bots, PDF extraction, and audits across business units, but leadership needed one place to see time saved, FTE impact, project status, and audit quality — with permissions so each BU only sees what it should.

• Projects — Azure DevOps projects (371 tracked), BU cards (Jalpa / Karim / Global), FTE-by-month strip (~194 total FTEs; Live ~70, Dev Done ~77), PM / SR CSM beside Owner, table/timeline/history, Excel export, Realized FTE edits — plus inline ADO discussions/comments and status & color management patched back to DevOps
• Business Insights — FTE Sent 2,770 (~$20.12M charge cost), FTE Accrued 1,645 (~$11.95M), process success / accuracy KPIs, daily patient volume + weekly success trends
• Automation Insights — sample week: 1,022 instances, 2,099 runs, ~117,986 jobs, 84% success, up to ~889 hours / ~112 man-days savings
• Realised FTEs — buffer-pool placement (e.g. 67% allocated) across BUs, with automation-related pooled / re-allocation reasons
• Audit — all templates with closed counts; sample week: 20 templates, 1,907 work items, 77.8% accuracy, 19.1 audit hours — backed by Audit Center process templates, copy-process, and response review tooling
• PDF Extractor — sample week: 95 PDFs, 29.4 hours saved, per-template productivity (Patient Statement, Hospital Billing, Superbill, …)

• Operators enter saved minutes on PDF jobs / bot-run productivity hooks (PDF execute validates saved_minutes_total— no negatives; minimum 15 when provided)
• hours = saved_minutes / 60
• manDays / FTE = hours / 8 (8-hour FTE day in ai-services)
• Aggregations via /pdf-extractor/{orgId}/internal/productivity/* and .NET automation-dashboard APIs

Org-scoped data with JWT permissions such as automation.dashboard.bu.* and automation.dashboard.realizedfte.update.bu.*— Realized FTE edits and BU cards only for authorized users.

• React insight UIs (Recharts KPIs, date ranges, drill-down drawers/tables)
• .NET dashboard services for projects, Realized FTE, audit/automation summaries
• FastAPI productivity persistence + internal metrics for PDF volume/savings
• BU-aware permission checks aligned with App Hub grants